Refund policy
Gosunvira Shop Return & Refund Guidelines
Online Purchase Returns: Gosunvira Shop accepts returns on all online orders within 14 days from the purchase date.*
In-Store Purchase Returns: Bought in-store? You have 14 days to decide if your purchase meets your expectations. *
*Note: Items must be returned in their original condition, including original packaging and tags, and unused, unwarned, and unwashed to qualify for a refund or exchange. We inspect all returns, reserving the right to refuse items that don't meet these standards.
Items Not Eligible for Return
Certain items can't be returned, such as trading cards, personalized gear, custom jersey prints, gift cards, and specific wearables like socks and sports bras. Please note, sale items are considered final sale and are not subject to return or exchange.
We encourage you to review your choices carefully before completing your purchase. For any questions about product details or sizing, our team will assist you at support@gosunvira.shop, ensuring you feel confident in your final sale selections.
How to Return Your Soccer Gear
Attach a copy of your invoice and fill out the provided return form - Get Return Form - to begin the process. For the safety of your return, we recommend a tracked shipping method, as return shipping costs are the customer's responsibility, except for defective or incorrect items.
Exchange Policy
Gosunvira Shop simplifies exchanges by treating them as new orders. Place an order for the new item and return the original purchase following our return guidelines. Upon receipt and inspection, eligible returns will be refunded to your original payment method.
Refund Process
Once your return is received and inspected, we'll issue a refund to your original payment method and confirm via email. Please allow up to 3 business days for the refund to reflect in your account.
Reporting Damaged or Defective Items
If you've received an item that's damaged or defective, we're here to help ensure a smooth resolution. Please reach out to us directly at support@gosunvira.shop for assistance.
Please be Aware: Products purchased from Gosunvira Shop are covered by the warranties provided by their respective manufacturers, where applicable. It's important to understand that defects do not include damage from misuse, improper care, accidents, or normal wear and tear.
Claim Procedure for Defective Items:
Our warranties follows our manufacturers’ warranty. If your product is damaged or defective, we submit a claim within 30 days of your purchase. The specified brand makes the final decision on whether or not the claim is approved as a manufacturing defect.
1. Initiate a Claim: Email us at support@gosunvira.shop to report a manufacturing defect.
2. Provide Evidence: For us to effectively assess the situation, please include the following photos in your claim:
2.1. Footwear: A top view showing both shoes side by side, a bottom view, a close-up of the defect, and a photo of the product's label.
2.2. Other Products: Four side views, a close-up of the defect, and a photo of the product's label.
3. Shipping Label and Replacement: If your claim is approved, we will provide a shipping label for you to return the defective item at no cost to you. A replacement will be sent out promptly. Should the identical item be unavailable, you're welcome to select an alternative product. Any price difference will be adjusted against the original purchase cost.
Contact Us
Have questions or need assistance? Our team is here to help at support@gosunvira.shop. At Gosunvira Shop, your satisfaction is our goal.
At Gosunvira Shop, we are dedicated to maintaining a safe and respectful environment for our team, ensuring we can deliver the highest level of service to you, our valued customers. We firmly believe in treating everyone with respect and kindness, and as such, we do not tolerate aggressive behavior towards our staff under any circumstances.
To qualify for a return or exchange, items must be:
· Brand new and unworn
· In sellable condition
· Returned in the original packaging with all tags attached
· We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items may be final sale or non-returnable due to hygiene reasons (e.g., socks, mouthguards) or if otherwise stated at the time of purchase.
PLEASE NOTE: ALL TRADING CARD SALES ARE FINAL!
Exchanges
If you need a different size or item, please contact us first. Exchanges are processed once the original item is received and inspected.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or there was a fulfillment error on our part.
How to Start a Return or Exchange
Email us at support@gosunvira.shop with your order number, the item(s) you wish to return, and the reason for the return. We'll guide you through the next steps.
Thank you for shopping with Gosunvira Shop!